Modo revisión — login desactivado temporalmente: Contraseña de todas las cuentas demo: Demo1234
Bridgeprep Academy
SMARTMANAGEMENT
Help Desk sign in
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Bridgeprep Academy
SMARTMANAGEMENT
Notifications

My tickets

Everything you've submitted to the help desk

Select a ticket to see its status and conversation, or submit a new one.

Submit a new ticket

Choose a Category (the Department fills in by itself) before submitting.
Bridgeprep Academy
SMARTMANAGEMENT
Notifications
My work
Assigned to me 0
Unassigned (my departments) 0
Opened by me 0
All tickets 0
Team
Departments
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Priority
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Channel
Email 0 Web form 0

Queue — All

Select a ticket from the list to see the full conversation and reply.

Purchase orders

to

Schools

Every client belongs to one school. The address and payables email are optional — when filled in they are copied onto each purchase order from that school.

Purchase orders

Funding sources

Every purchase order must say where the money comes from. Renaming or deleting a source never changes the POs already submitted — they keep the name they were created with.

Register a new vendor

The vendor's W-9 is uploaded only once. After this, every purchase order just picks the vendor from the list.

Vendors

Purchase order

Edit & resubmit

Attachment

⬇ Download

New ticket

This ticket will be created under your account.
Left Unassigned, the ticket goes to the department's Unassigned queue — everyone in that department sees it and anyone can take it.
Choose a Department before creating the ticket.

Manage agents

An invitation email with a link to set their password will be sent to this address when you click Add agent.

Departments & categories

Each category belongs to one department. Pick a department on the left to manage its categories; agents can only be assigned categories from their own department.
Departments
Categories

Manage users

Users listed here can be picked as the requester when creating a new ticket. Every new user receives an invitation email with a link to set their password; use Resend if it expired or got lost.

Settings

The name and logo you set here replace the corner brand on every screen (sign-in page, client portal, agent console), the browser tab, printed/Word/Excel reports and the invitation emails.
Preview
PNG, SVG, JPG or WebP · up to 400 KB · a square or tall image looks best
No email account configured yet — invitations can't be sent until this is saved.
The Help Desk sends with its own app registration in Microsoft Entra ID (no mailbox password, not affected by MFA). The app needs the Application Mail.Send role assigned with RBAC for Applications in Exchange Online, limited to the two sender mailboxes below (shared mailboxes are fine). It signs in with a certificate (.pfx kept on the server) or a client secret; passwords and secrets are stored encrypted and never shown again.
Microsoft Graph
The Help Desk sends from the mailbox configured here (SMTP). For Microsoft 365 the mailbox needs Authenticated SMTP enabled and, with MFA, an app password; for Google Workspace enable 2-Step Verification and create an app password. The password is stored encrypted on the server and is never shown again.
Mail server (SMTP)
Sender
Messages
Invitations & sign-in
Use *.example.com to allow every subdomain. Accounts that an Administrator creates or imports are not limited by this list.
Automatic notifications
Emails are sent automatically on every action — always on, for everyone. The client always gets their own copy; staff copies go to these distribution groups, so you add or remove people in Microsoft 365 without touching the Help Desk. Leave a group empty to skip that copy.
Sent emails (latest 100)
Automatic notices show queued until they go out (a few seconds), then sent. A failed one shows the reason — open Email to fix the settings.

Import users from Excel

Upload an Excel (.xlsx) or CSV file with one person per row. Columns: First name, Last name, Email (required), Phone, Role (Client, Agent, Supervisor, Administrator — blank = Client) School for clients (must exist in "Schools") and Departments for staff (names separated by “;”). Accounts are created as Invited; click Send invitation next to each person (or Send all) to email them the link to choose their password.
Click to choose a file or drag it here
.xlsx, .xls or .csv

Change my password

Bandeja de salida (demo)

En modo demo no se envía ningún correo real: cada invitación, enlace de restablecimiento o prueba aparece aquí. Haz clic en Abrir enlace para probar el flujo de activación como lo vería el usuario.

Reports

Ticket Detail

My Report

Ticket report — tickets without a PO

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Attachment