Modo revisión — login desactivado temporalmente: Contraseña de todas las cuentas demo: Demo1234
Bridgeprep Academy
SMARTMANAGEMENT
Help Desk sign in
Enter a valid email to continue.
Enter your email and we'll send you a link to set a new password.
Tell us who you are — we'll email you an invitation to set your password.
Welcome! Choose a password to activate your account.
Bridgeprep Academy
SMARTMANAGEMENT
Notifications

My tickets

Everything you've submitted to the help desk

Select a ticket to see its status and conversation, or submit a new one.

Submit a new ticket

Select a Department and a Category before submitting.
Bridgeprep Academy
SMARTMANAGEMENT
Notifications
Queues
All tickets 0
Assigned to me 0
Unassigned 0
Agents
Departments
Categories
Inbound channel
Email (helpdesk@) 0
Web form 0
Priority
High 0

Queue — All

Select a ticket from the list to see the full conversation and reply.

New ticket

This ticket will be created under your account.
Select a Department and a Category before creating the ticket.

Manage agents

An invitation email with a link to set their password will be sent to this address when you click Add agent.

Departments & categories

Each category belongs to one department. Pick a department on the left to manage its categories; agents can only be assigned categories from their own department.
Departments
Categories

Manage users

Users listed here can be picked as the requester when creating a new ticket. Every new user receives an invitation email with a link to set their password; use Resend if it expired or got lost.

Settings

The name and logo you set here replace the corner brand on every screen (sign-in page, client portal, agent console), the browser tab, printed/Word/Excel reports and the invitation emails.
Preview
PNG, SVG, JPG or WebP · up to 400 KB · a square or tall image looks best
No email account configured yet — invitations can't be sent until this is saved.
The Help Desk sends invitations, password-reset links and test messages from the mailbox configured here (SMTP). Use a dedicated account such as helpdesk@bridgeprepacademy.com. For Microsoft 365 the mailbox needs Authenticated SMTP enabled (Exchange admin center → mailbox → Manage email apps) and, with MFA, an app password; for Google Workspace enable 2-Step Verification and create an app password.
Mail server (SMTP)
Sender
Invitations & sign-in
Sent emails (latest 50)

Import users from Excel

Upload an Excel (.xlsx) or CSV file with one person per row. Columns: First name, Last name, Email (required), Phone, Role (Client, Agent, Supervisor, Administrator — blank = Client) and Departments for staff (names separated by “;”). Accounts are created as Invited; click Send invitation next to each person (or Send all) to email them the link to choose their password.
Click to choose a file or drag it here
.xlsx, .xls or .csv

Change my password

Bandeja de salida (demo)

En modo demo no se envía ningún correo real: cada invitación, enlace de restablecimiento o prueba aparece aquí. Haz clic en Abrir enlace para probar el flujo de activación como lo vería el usuario.

Reports

Ticket Detail

My Report

Are you still there?

Attachment